Delivery & Returns
We want shopping with EcoOutfitters to be as simple and stress-free as possible. Below you'll find everything you need to know about delivery, returns, exchanges, and refunds.
| Delivery Service | Cost | Estimated Delivery |
|---|---|---|
| Standard Delivery | £3.99 | 3–5 working days |
| Next Working Day* | £9.99 | Order before 12 noon |
Free UK standard delivery on all orders over £75.
*Next Working Day delivery applies to orders placed before 12 noon on working days and excludes weekends and public holidays.
Once your order has been dispatched, you'll receive a confirmation email with tracking details where applicable.
International Delivery
We ship to most countries worldwide.
Our current international delivery charges are:
| Destination | Delivery Charge |
|---|---|
| Europe | £12.99 |
| Rest of World | £29.99 |
Delivery times vary depending on destination and customs processing.
Please note that international customers may be responsible for import duties, taxes, customs charges, or other local fees depending on their country's regulations. These charges are not included in our product or shipping prices and remain the responsibility of the customer.
Returns & Exchanges
If you're not completely happy with your purchase, you can return your item within 28 days of receiving your order.
To be eligible for a refund or exchange, items must be:
- Unworn
- Unwashed
- In their original condition
- Returned with all original labels attached
- Returned in their original packaging where possible
Return Address
EcoOutfitters Returns
CH Robinson Worldwide (UK) Ltd
Unit 1B, Glencar Close
Derby Commercial Park
Derby, DE21 7HZ
Please include either:
- your original order confirmation, or
- a note with your:
- name
- order number (if available)
- email address
- telephone number
- details of the exchange or refund requested.
How to Return an Item
We recommend returning your parcel using Royal Mail Tracked, Signed For, or another tracked postal service.
If you choose an untracked service, please obtain a Certificate of Posting.
Unfortunately, we cannot accept responsibility for items lost in transit.
Unless the item is faulty or we have made an error, customers are responsible for return postage costs.
If you're exchanging an item, we'll send your replacement free of charge (UK only), subject to stock availability.
Refunds
Once we receive your return, we'll inspect the item and process your refund or exchange.
We aim to process all returns within 3 working days of receiving them.
Refunds will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Faulty, Incorrect or Missing Items
We're very sorry if something isn't right with your order.
If you've received:
- a faulty item
- the wrong item
- an incomplete order
please contact us as soon as possible at:
We'll resolve the issue as quickly as possible and, where appropriate, reimburse any reasonable return postage costs.
Need Help?
If you have any questions about delivery, returns, sizing, or exchanges, we're always happy to help.
Email: info@ecooutfitters.co.uk