We want shopping with EcoOutfitters to be as simple and stress-free as possible. Below you'll find everything you need to know about delivery, returns, exchanges, and refunds.

Delivery Service	Cost	Estimated Delivery
Standard Delivery	£3.99	3–5 working days
Next Working Day*	£9.99	Order before 12 noon

Free UK standard delivery on all orders over £75.

*Next Working Day delivery applies to orders placed before 12 noon on working days and excludes weekends and public holidays.

Once your order has been dispatched, you'll receive a confirmation email with tracking details where applicable.

International Delivery

We ship to most countries worldwide.

Our current international delivery charges are:

Destination	Delivery Charge
Europe	£12.99
Rest of World	£29.99

Delivery times vary depending on destination and customs processing.

Please note that international customers may be responsible for import duties, taxes, customs charges, or other local fees depending on their country's regulations. These charges are not included in our product or shipping prices and remain the responsibility of the customer.

Returns & Exchanges

We hope you love your EcoOutfitters order, but we understand that sometimes an item may not be quite right.

You are welcome to return eligible items within 28 days of receiving your order for a refund or exchange.

To be eligible for a return, items must be:

• Unworn
• Unwashed
• In their original condition
• Returned with all original labels attached
• Returned in their original packaging where possible

Please take reasonable care of items while they are in your possession.

Return Address

Please send returns to:

EcoOutfitters Returns
CH Robinson Worldwide (UK) Ltd
Unit 1B, Glencar Close
Derby Commercial Park
Derby, DE21 7HZ

Please include either your original order confirmation or a note containing:

• Your name
• Order number (if available)
• Email address
• Telephone number
• Details of the item(s) being returned
• Whether you would like a refund or exchange

Including this information helps us identify and process your return as quickly as possible.

How to Return an Item

For standard returns, customers are responsible for the cost of returning items to us.

We recommend using an appropriate postal service and always obtaining proof of postage. Please retain your proof of postage until your return has been processed.

We cannot accept responsibility for returned parcels that are lost in transit.

If you are returning an item because you believe it is faulty, incorrect or mislabelled, please contact us before posting it back so that we can provide the appropriate return instructions.

Exchanges

If you would like to exchange an item for another size or style, please include clear instructions with your return.

For UK exchanges, we will send the replacement item to you without an additional delivery charge, subject to stock availability.

If the requested replacement is unavailable when your return is processed, we will contact you to discuss the available options or arrange a refund.

If you need the replacement urgently, you are welcome to place a new order and return the original item separately for a refund.

Refunds

Once your return is received, we will inspect the item and process your refund or exchange.

We aim to process returns within 3 working days of receipt.

Refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Original delivery charges are not normally refundable unless required by your statutory rights or where the return results from an error on our part.

Faulty, Incorrect or Mislabelled Items

We’re very sorry if something isn't right with your order.

If you believe you have received:

• A faulty item
• An incorrect item
• A mislabelled item
• An incomplete order

please contact us at info@ecooutfitters.co.uk before returning the item.

Please provide your order details and, where relevant, photographs showing the issue. This allows us to investigate and advise you on the appropriate next steps.

Items returned as faulty may be inspected on receipt. Where an item is confirmed to have a manufacturing fault, or where we have supplied an incorrect or mislabelled item, we will resolve the issue in accordance with your statutory rights.

Return Postage for Faulty or Incorrect Items

Where we ask you to return a faulty, incorrect or mislabelled item, UK customers should use Royal Mail Tracked 48 or the return service specifically requested by us.

We will reimburse the reasonable cost of the requested return postage once the return has been received and verified.

If you choose to use an upgraded or premium delivery service, such as Royal Mail Special Delivery, without our prior agreement, we will reimburse postage only up to the cost of the return service we requested. Any additional cost of the upgraded service will be the customer's responsibility.

Please retain your proof of postage and, where reimbursement is required, your postage receipt.

Items That Are Not Faulty

Minor variations in colour, texture, finish or measurements may occur between different production batches and do not necessarily indicate a manufacturing fault.

Damage resulting from wear, accidental damage, misuse, alteration, failure to follow the garment care instructions or damage occurring after delivery is not considered a manufacturing fault.

If you are unsure whether there is a fault with an item, please contact us with photographs before returning it and we will be happy to advise.

Missing Items

If an item appears to be missing from your order, please contact us as soon as possible at info@ecooutfitters.co.uk, providing your order number and details of the missing item.

We will check the order and investigate with our warehouse before advising you on the next steps.

Need Help?

If you have any questions about a return, exchange or faulty item, please contact us at:

info@ecooutfitters.co.uk

We’ll be happy to help.