At EcoOutfitters, we respect your privacy and are committed to protecting your personal information.

Whether you're browsing our website, creating an account or placing an order, we want you to feel confident that your information is handled securely, responsibly and transparently.

This Privacy Policy explains:

• What information we collect
• How we use your information
• Who we share it with
• How we protect your data
• Your rights under UK data protection law

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Who We Are

EcoOutfitters Ltd

Company Registration Number: 08123489

Email: info@ecooutfitters.co.uk

Website: www.ecooutfitters.co.uk

Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information You Provide

• Name
• Billing and delivery addresses
• Email address
• Telephone number
• Account information (if you create an account)
• Messages sent via our contact form or by email

Order Information

When you place an order we collect the information required to:

• Process your payment
• Dispatch your order
• Deliver your purchase
• Provide customer support
• Process returns or exchanges
• Comply with legal and accounting obligations

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on our website
• Referral source
• Approximate location based on your IP address
• Cookie information

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Deliver your purchases
• Communicate with you about your order
• Respond to enquiries
• Provide customer support
• Improve our website and services
• Personalise your shopping experience
• Detect and prevent fraud
• Analyse website performance
• Comply with legal obligations
• Send marketing communications where you have chosen to receive them

Legal Basis for Processing

Under UK GDPR, we process your personal information on one or more of the following legal bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent (where required)

Payment Processing

Payments are processed securely through trusted payment providers.

Depending on the payment method you choose, these may include:

• Shopify Payments
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

EcoOutfitters never stores your full payment card details.

Trusted Service Providers

To operate our website and provide our services, we work with carefully selected third-party providers.

These organisations receive only the information necessary to perform their services and are required to protect your personal data.

Our service providers may include:

• Shopify (website hosting and ecommerce platform)
• Shopify Payments
• PayPal
• Shop Pay
• Google Analytics
• Google Ads
• Meta (Facebook & Instagram)
• Mailchimp (email marketing)
• Lipscore (product reviews)
• Royal Mail
• UPS and other delivery partners where applicable

Each provider processes your information in accordance with its own Privacy Policy.

Fraud Prevention

To help protect our customers and our business, we may use information provided during checkout to verify transactions and detect fraudulent activity.

Orders identified as potentially fraudulent may be delayed, cancelled or require additional verification before dispatch.

Your Shopify Account

If you choose to create an account, we will securely store your account information to make future purchases quicker and allow you to view your order history.

You are responsible for keeping your login details confidential.

Marketing Communications

If you subscribe to our newsletter, create an account or choose to receive marketing communications, we may occasionally send you information about:

• New product launches
• Special offers
• Seasonal collections
• Company news
• Promotions

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

Cookies

We use cookies and similar technologies to:

• Ensure our website functions correctly
• Remember your preferences
• Improve website performance
• Analyse visitor behaviour
• Measure marketing effectiveness
• Provide a better shopping experience

For more information, please read our separate Cookie Policy.

Children's Privacy

Our products are designed for children; however, purchases are made by parents, guardians or other responsible adults.

We do not knowingly collect personal information directly from children.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, loss or misuse.

While no method of transmitting information over the internet is completely secure, we use trusted service providers and industry-standard security measures to help safeguard your data.

Data Retention

We keep your personal information only for as long as necessary to:

• Process and fulfil your orders
• Provide customer support
• Meet legal, tax and accounting requirements
• Resolve disputes
• Prevent fraud
• Enforce our legal agreements

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

International Transfers

Some of our trusted service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to ensure your personal information remains protected in accordance with UK data protection laws.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Restrict the processing of your information
• Object to the processing of your information
• Withdraw consent where processing is based on consent
• Request a copy of your information in a portable format
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or the services we use.

The latest version will always be available on this page and will include the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@ecooutfitters.co.uk